Provides support for wholesale and retail sales. Oversees the smooth operation of the warehouse section.
Handles sales analysis, creates promotional product offers for the current period, and manages customer complaints and claims.

She handles wholesale orders, invoicing, and claims. She communicates with the owners of service centers under her care.
She provides comprehensive support to service centers — from A to Z — and is always ready to resolve any issues that may arise along the way from the warehouse to the end customer.

She receives and processes wholesale orders, ensures stock supply for the Prague Dealer Center store, and manages training room reservations.
She enjoys helping customers choose products at the headquarters and handles calls on the hotline, always striving to answer all questions and find the best possible solution.

She receives and processes wholesale orders, handles invoicing, complaints, and claims, and communicates with service centers.
In addition, she manages various bonuses — processing payout requests, changes, and transfers from the OBC to personal accounts.
In short, she has everything related to orders and rewards perfectly under control!

Kateřina takes care of processing OBC orders, handles claims, and contacts customers regarding delivery of their parcels. She is responsible for tracking missing packages, order cancellations, and communication with clients in cases of incorrectly entered addresses.
She is always ready to help with any issues and can usually be reached via live chat on the official website tiande.eu.

Viktoriia zajišťuje plynulý chod showroomu – od prodeje zboží a doplňování zásob až po práci s prodejními a evidenčními systémy. Pečuje o zákazníky, přijímá objednávky za DeCoiny a spravuje agendu DPH v systému. Podílí se na přípravě a realizaci akcí pořádaných na prodejně a řeší dotazy i případné stížnosti zákazníků. Aktivně zjišťuje jejich potřeby a poskytuje odborná doporučení na míru.

Petr joined the Prague Dealer Center 12 years ago as one of its first employees.
He is responsible for logistics, ensuring fast delivery of shipments, customs processing, store supply, and handling of claims and returns.
His top priority is to make sure everything runs smoothly and that clients receive their orders on time and without any issues.